Refund policy
Refund Policy
We want you to love what you order from Nil Woodwork. If something isn't right, here's how returns and refunds work.
Return Window You have 14 days from the date you receive your order to request a return or exchange. After 14 days, we're unable to offer a refund or exchange.
Eligibility To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Custom, personalized, or made-to-order items (including custom dimensions, engravings, or color selections) are final sale and not eligible for return, unless the item arrives defective or damaged.
How to Start a Return Contact us at info@nilwoodwork.com with your order number and the reason for your return. We'll provide instructions on how and where to send your item.
Return Shipping Costs
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If the item is defective, damaged, or not as described, we will cover the cost of return shipping and send a prepaid shipping label.
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For all other returns (e.g., change of mind), the customer is responsible for return shipping costs.
Refunds Once we receive and inspect your return, we'll notify you by email whether your refund is approved. If approved, your refund will be processed to your original payment method within 7–14 business days. Please note that your bank or card provider may take additional time to post the refund to your account.
Damaged or Defective Items If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no cost to you.
Exchanges The fastest way to get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Contact Questions about returns? Email us at info@nilwoodwork.com.